How to resolve IIUM-Student WiFi connection problems

 
Picture of AZLAN BIN MOHAMED ZAIN 2100
How to resolve IIUM-Student WiFi connection problems
by AZLAN BIN MOHAMED ZAIN 2100 - Friday, 3 March 2017, 9:50 AM
 

Dear students, salam.

If you face problems to connect to the Internet with the IIUM-Student WiFi connection, try to troubleshoot the problem with the following step:

  • If your page appears “This page is not private”, select/click the word “Advanced” at the bottom. Then click “proceed to captivepotal.xx.xxx”
  • Note : If the link is missing, please clear the browser history first

If the captive portal does not appear for you to enter your username and password try the following steps:

  • Please check your IP address and DNS setting. Make sure they are set to dynamic.
  • Download AdwCleaner software, scan and clean (search adwcleaner on Google and download, it is free). After cleaning with AdwCleaner, restart your PC and try to connect to IIUM-Student wifi again.
  • Disable web protection on your antivirus software.

Information Technology Division